Our IT is in bad shape – can you fix it?
Yes, we can fix it. There’s no problem too small or too great for our experienced team and our tried, tested and proven processes. We’ll not only solve your IT challenges – we’ll set you up so that your business has exceptional IT now and into the future.
I’m looking at changing providers but I’ve heard it can be difficult to switch. Do you help with this transition?
Yes, we’ll help guide the transition from your current IT provider to Mino IT Managed Services. We’ll take the hassle out of it and make the change swift and pain free.
Why not just work with on-call IT as I need them?
Mino Managed IT offers a premium service and far greater value for your business than on-call services, when you consider the wholescale benefits of:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise level support
- Minimised downtime
- Focus on your business rather than technology, and
- Peace of mind from knowing that the network is monitored 24/7.
How much does Managed IT cost?
The cost of Managed IT varies depending on your business needs and factors such as set up complexity and the number of managed devices. We don’t provide a cookie cut service – it’s tailored for your business – so our prices are customised as well. This means you only pay for what your business really needs, which is the best value for money you can ask for. Give us a call to talk more about what might work for you.
What should I look for when selecting a Managed IT provider?
- Are they asking the right questions about your business goals?
- Do they provide 24/7, 365 day a year remote monitoring?
- Do they offer both remote and onsite support?
- Do they offer a virtual CIO*?
- Do they have a great track record?
Why is on boarding and de boarding so important?
Best practice on boarding stops malicious behaviour, staff complaining on your behalf and accessing systems. But ultimately, it provides you with peace of mind.
How long are Managed Services arrangements for?
Our agreements run for 12 months unless you want to sign for a longer period. Either party may terminate the agreement with 90 days’ notice.
How long will I wait for a support ticket response from Mino IT?
Our clients receive a response to service tickets within 30 minutes. Thanks to remote access, problems are usually resolved very quickly, however resolution times do depend on the complexity of an issue. Regardless of the issue, we keep all parties informed as the problem is resolved and urgent issues take precedence.