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Are you wondering if it’s time to switch to strategic, responsive, future-proof IT?
Mino IT’s leading Managed IT Services put your business first. Swap headaches, downtime and frustration for cutting-edge technology, proactive service and peace of mind.
We see it all the time.
You’re a CEO with a business to run and IT is taking up too much of your time.
You’re dealing with a raft of issues like:
Paying a premium for poor service and support.
The essentials aren’t being met. You’re dealing with ineffective systems and suffering a frustrating, low-quality day-to-day experience.
Your IT isn’t moving forward.
You have a feeling your IT isn’t best practice or current. It’s static and you’re not moving with the times when it comes to updates and the latest technology.
Your IT isn’t proactive.
The one-size-fits-all or tick-a-box IT solution is no longer cutting it. You’re fed up with standard solutions that don’t take your business’s unique needs into account.
There’ve been some BIG issues.
You didn’t realise your IT wasn’t up to scratch until an issue arose, the system went down and you couldn’t do business. And when you asked what was what going on, they didn’t have the answers.
There’s no strategy.
Your business, its needs, people, and objectives aren’t being taken into account and there’s no bigger picture plan for the future.
You’re tired of putting out fires.
Your team don’t get quick resolutions when issues arise – and there are more and more of them. It’s driving you mad hearing staff complain about IT all the time. You have work to do and need to get back to running your business.
Concerns about security.
You’re worried about virus protection, losing precious company data and time if your IT goes down. What’s more, you don’t know what your backup solution is if things go wrong.
Not being heard.
Your current provider isn’t listening to your concerns or acting on your feedback.
You’re not getting expert advice.
Even as the CEO, you can’t get your provider to spend the time talking things through.
If you’re thinking there’s a better way to manage your IT – you’d be right
As CEO, you’re responsible for managing an entire business, which means you don’t have time to deal with employee complaints about poor IT services. You want best-practice, customised IT that helps you now, and readies you for the future.
At Mino IT, we see ourselves as your partner. We make a genuine and concerted effort to understand your business strategy and ensure your IT supports your goals.
We take the time to understand where your support is at now, and where you need it to be. We then make a plan to get there and over time, move you to a new standard. And we only put forward solutions that help to grow your business.
We know we’ve done our job when productivity goes up. Our clients’ tickets go down from hundreds each month, to only a handful.
All the problems and headaches simply go away.
AND we won’t overwhelm you with jargon or tech talk. Our clients appreciate our ability to communicate commercial impacts clearly, in plain English. With Mino IT you’re dealing with real people who are easy to work with and get the job done.
Mino IT’s Managed Services partnership offers you:
The highest standard of security.
We’ll set you up with a current, secure IT system as a priority. Your businesses data, productivity and overall security will be in safe hands, minimising business risks and alleviating stress.
A genuine customer-first service.
You can call on Mino IT anytime, anywhere. We will monitor your system and support your business around the clock. Our customer first approach means you experience prompt, organised, efficient service all bundled up with a can-do attitude. With Mino IT, you work with people who want to help and are prepared to go the extra mile.
Rapid resolution and problem solving.
Our technical problem solving and proactive IT support means you get rapid-fire responses to high-priority issues. Nothing falls through the cracks. You’ll see tickets resolved quickly and issues reduce as they’re handled by experienced staff.
A strategy based on your needs.
We ask the right questions about your business and objectives, then customise solutions for you. We’ll work together to create a vision and strategic plan for your IT investment, so that IT becomes an integral support for your business growth and productivity.
A partnership.
We’re not just a provider, we partner with your business and want to know where you’re heading. We know we’re doing our job if your business has IT covered and is also meeting its bigger picture goals.
Future-proof solutions.
Things change fast in IT, but we’re leaders in our field. We pride ourselves on being at the cutting-edge of business information technology. We’ll ensure your business is two steps ahead when it comes to the latest updates, advances and innovations, and all within a long-term IT plan.
Exceptional operations.
We’ll meet with you quarterly to discuss new technology, systems, budgets, issues, key business decisions and upcoming projects. This way, there are no surprises and any new needs are easily met. This makes for really smooth operations day to-day. You’ll wonder how you ever did without it.
Counsel and advice for you as CEO.
We pride ourselves on the strong relationships we form with our CEO customers. We’ll give you expert counsel and guidance whenever you need, because you’re the boss. There’s no issue we can’t tackle and nothing we can’t take the time to explain.
A seamless transition.
We make sure the transition from your current provider to Mino IT is seamless – that’s our job. We’ve done it many times before, so let us take care of things and guide you through the process.
Confidence and peace of mind.
With experts taking care of IT, suddenly the security concerns, issues and worries about the future are all taken care of. With Mino IT managing things, you’ll enjoy absolute confidence and peace of mind.
Want the ins and outs? Our Managed IT Service specifically includes:
- Unlimited helpdesk support
- 24 x 7 remote monitoring and alert response
- Webroot anti-virus software and management
- Workstation and server maintenance
- Shadow Protect Backup software on all critical equipment
- User on-boarding and de-boarding
- Microsoft Office 365 administration and maintenance
- Microsoft Azure administration and maintenance
- DNS hosting and management
- VOIP phone support
- Mobile device support
- Quarterly vCIO meeting to discuss IT performance and projects
- Fixed priced IT projects
- Computer policy
How are we different from other Managed IT Service Provider’s (MSPs)?
1
Comprehensive documentation.
We maintain comprehensive records of all our client systems including details of your line of business applications. We also keep records of issues and solutions, which helps us to resolve things quickly if they pop up again and reduces your downtime.
2
Standardisation.
We standardise your systems around best practice and our tried and tested ‘Mino IT Way.’ We apply standardisation to both systems and infrastructure, which means a better experience for you, with faster completion of tasks, lower cost and less resources required.
3
Aligned technology.
Through regular conversations, at meetings and vCIOs*, we make a conscious effort to understand your business and align our IT efforts with your company’s projects and business goals.
4
Business impact.
Our expert IT solutions and strategies collectively shield and protect your business in the case of disaster. Should the worst happen, the impact to your business is minimised due to expert documentation, systems and processes. With Mino IT’s support, you’ll be back up and running in the shortest possible time.
5
Business strategy.
With in-depth knowledge of your business and strategic plans, we ensure the approach for your IT meets the needs of your long-term business planning (3-5 years).
Isn’t it about time you switched to strategic, responsive IT?
If you’re ready to switch to expert IT solutions, we’re ready too. If you want to know more about how best-practice IT can help your business, let’s talk. Or maybe you’ve just got some questions – either way, give us a shout because we’re here to help.
A quick chat might be all it takes to get your business on the way to a whole new experience of IT. Call us today for a confidential chat on 1300 700 187.
It’s time to put your business first and switch – give us a call.
About Mino IT
Established in Brisbane in 2010, Mino IT is a Managed Service Provider servicing clients across Brisbane and Australia. We have a proven track record in delivering exceptional IT services across a range of industries and businesses. Our Managed Services speciality enables us to provide cost-effective and customised IT services for businesses with between 10 and 200 users in a range of industries including manufacturing, legal, shipping, not for profit, retail, consulting, mining services, childcare, real estate, and hospitality. With Mino IT, the spotlight goes off the IT issues and back onto you and your business.
KEITH MINO
CEO
With a Masters of Information Technology and more than 10 years’ experience in IT services in Brisbane, Keith has built MINO IT using the same business drive and expertise that he applies to his clients. Keith is the driving force behind the business and takes a keen interest in ensuring that clients IT strategies and expectations are met. He is a master of project management, IT strategy, vCIO, sales, and enterprise architecture.
MIKE MINO
CFO
A Chartered Accountant with a Bachelor of Commerce and more than 40 years experience in business and finance, Mike’s experience and value-add to both MINO IT and to clients is unrivalled. As Chief Financial Officer of MINO IT, Mike keeps the business running and is a valuable business adviser. His specialist areas include accounting, procurement, office management, strategy development and forecasting.
This speciality IT service is for you if:
- You’re a CEO of a small to medium business
- You want to put your business and your IT needs first
- You’re looking for better results aligned to your business requirements
- You know leading, cutting-edge IT is integral to the success of your whole business
- You know the value of expert advice and having the best on board to safeguard against risks
- You’re looking for a strategic partner, not just an ad-hoc service provider
- You’re ready to get your time and focus back so you can concentrate on your business
Managed IT services are NOT for you if:
- You don’t want to spend the time upgrading your IT
- You don’t see the value in protecting your business’s data, productivity and overall security
- You don’t want an IT strategy tailored to your business’s goals and objectives
- You’re satisfied with a cookiecutter solution that only meets a few of your businesses needs
- You’re okay with a provider vs a genuine partner
- You’re looking for the cheapest service in the market
Our IT is in bad shape – can you fix it?
Yes, we can fix it. There’s no problem too small or too great for our experienced team and our tried, tested and proven processes. We’ll not only solve your IT challenges – we’ll set you up so that your business has exceptional IT now and into the future.
I’m looking at changing providers but I’ve heard it can be difficult to switch. Do you help with this transition?
Yes, we’ll help guide the transition from your current IT provider to Mino IT Managed Services. We’ll take the hassle out of it and make the change swift and pain free.
Why not just work with on-call IT as I need them?
Mino Managed IT offers a premium service and far greater value for your business than on-call services, when you consider the wholescale benefits of:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise level support
- Minimised downtime
- Focus on your business rather than technology, and
- Peace of mind from knowing that the network is monitored 24/7.
How much does Managed IT cost?
The cost of Managed IT varies depending on your business needs and factors such as set up complexity and the number of managed devices. We don’t provide a cookie cut service – it’s tailored for your business – so our prices are customised as well. This means you only pay for what your business really needs, which is the best value for money you can ask for. Give us a call to talk more about what might work for you.
What should I look for when selecting a Managed IT provider?
- Are they asking the right questions about your business goals?
- Do they provide 24/7, 365 day a year remote monitoring?
- Do they offer both remote and onsite support?
- Do they offer a virtual CIO*?
- Do they have a great track record?
Why is on boarding and de boarding so important?
Best practice on boarding stops malicious behaviour, staff complaining on your behalf and accessing systems. But ultimately, it provides you with peace of mind.
How long are Managed Services arrangements for?
Our agreements run for 12 months unless you want to sign for a longer period. Either party may terminate the agreement with 90 days’ notice.
How long will I wait for a support ticket response from Mino IT?
Our clients receive a response to service tickets within 30 minutes. Thanks to remote access, problems are usually resolved very quickly, however resolution times do depend on the complexity of an issue. Regardless of the issue, we keep all parties informed as the problem is resolved and urgent issues take precedence.
What happens if I sign up today? Can you walk me through the process?
We tailor transition and on-boarding processes according to the needs of your business but to give you an idea, the process of coming on board may look like this:
1. We’ll arrange an initial meeting to discuss your company and objectives, your current IT infrastructure, challenges and requirements.
2. We prepare a quote for you following an audit of your system and setup.
3. Following the audit, we’ll brief you on findings and agree a monthly arrangement.
4. We’ll send you a formal agreement to make things official.
5. The fun starts here – the team goes into action, installing remote management agents, collecting user names and passwords and on boarding all users to new systems.
6. Once the above is in place, your business and team are fully supported by Mino IT.
7. We monitor things for two weeks across the on boarding and audit period, then prepare a Forecast Enterprise Architecture (a plan for your whole of business IT). This also takes into account any future business plans including offshore subsidiaries, change of location, team size and increased sites. We’ll keep meeting and checking in, to make sure all your needs are met.
8. We’ll present the Forecast Enterprise Architecture to you and your team, along with recommended projects, to move your business from where you’re at now, to where you want to be. We’ll then discuss which projects we’ll tackle first.
9. We want the best for all of our clients. So when it comes to our proposals, we recommend the highest standard of IT solutions because it’s in our clients’ best interests. We’ll go through your options and make a plan for integrating the best solutions into your business over time.
10. We’ll meet with you on a quarterly basis throughout the first year (and more often if you need) to conduct virtual CIO meetings. We’ll discuss projects, level of service and future requirements, always making sure that you’re getting the support you need and kicking your business goals – because that’s what we’re here for.
Don’t take out word for it – here’s what our CEO customers have to say
QUAY SHIPPING
Darren Dumbleton
We have worked with Mino IT under an MSP agreement and they have provided a very professional, organized and prompt service. Through our quarterly vCIO meetings we have been presented with an excellent range of well researched options regarding future developments for our system. It has also helped with budgeting and keeping our infrastructure up to date. It is nice to deal with IT people who want to help, have a happy disposition and are prepared to go the extra mile when it is needed.
EXCLUSIV KITCHENS
Ed Hough
We entered into a monthly Managed Service Agreement with Mino IT and are continually thankful that we did. Our contract with Mino IT means we always have help on hand immediately and consequently have little or no downtime. We have regular meetings with Keith ensuring that our IT needs are kept up to date. Mino IT has taken all the stress of worrying about our computers out of our lives and freed up time for us to concentrate on our business. They are a pleasure to deal with.
RIVERSIDE HOTEL
Mike O’Farrell
Since we have changed our systems over to Mino IT we have enjoyed a far superior service. If there is an issue, generally it can be handled by experienced staff who understand the clients network. At the management level, we have enjoyed your counsel and robust discussion.
VANTAGE PERFORMANCE
Richard Dunks
We have been utilising Mino IT over the past few years and they have provided an invaluable solution for all of our changing technology needs. They have an excellent understanding of the latest IT technical requirements organisations need as well as the ability to communicate the commercial impact to your business clearly in easy to understand language. I would have no hesitation in recommending Keith and the team.
It’s time to switch – give us a call.
*The vCIO collaborates with and advises clients’ IT departments and performs the same functions as a conventional CIO. Those duties include formulating strategic IT goals, planning the IT budget, analyzing and reworking business processes and facilitating technology changes. The vCIO can help customers maintain their IT infrastructure — keeping the lights on — but can also provide more-forward looking services. For example, a vCIO can work with customers to plan a technology roadmap, identify opportunities to use new technology tools. If a client lacks an internal IT department or has a very limited IT staff, the client may grant wider decision-making authority and technology deployment responsibilities to the vCIO. The main difference between the vCIO function and other technical advisory services is that the vCIO takes a broader view of the client, focusing on business and IT alignment.
